What
is Internet Banking?
Internet
Banking is a service that allows you secure access to all of your
credit union accounts. With Internet Banking, you can:
˚View account balances and transaction history (last
500 transactions or 90 days)
˚Transfer funds between accounts
˚Check on cleared checks
˚Make account withdrawals by check
˚Inquire about direct deposits
˚Apply for auto or personal loans and check your
application status
˚Change your password
˚View tax information
˚Download transaction history to MS Money or Quicken
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Is there a charge?
It's absolutely free!
Internet Banking is one of the many services Sentry Credit Union provides at
no cost to our members.
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What
system requirements do I need to use Internet Banking?
You do not need any
special computer configuration or software package to access Internet
Banking, just a computer with Internet access and an Internet
browser that supports 128-bit encryption. Netscape Navigator 7.0 or
higher and Microsoft Internet Explorer 6.0 or higher, provide the
security encryption required for SCU's Internet Banking.
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Is Internet Banking safe and secure?
Rest assured that your Member
Number and Password you enter is encrypted when you submit it. Once
you click on “Login”, the data is encrypted using our online banking
digital certificate, and securely transmitted to our server using
Secure Sockets Layer (SSL) technology.
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Is there a time limit for an Internet Banking session?
Yes, as a security measure when a
member is not actively using Internet Banking it will time out
after 5 minutes.
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If I make a transfer or withdrawal, how soon are the funds
transferred or taken out of my account?
Whenever
you make a transaction, that transaction takes effect immediately
and should be reflected in the available balances reported for
your accounts. When the transaction takes place during our normal
business hours, our computer system also updates the transaction
history for your accounts. But when the Credit Union is closed,
the history update may not be performed immediately; it is updated
in the morning of the following business day when we process
overnight/weekend items. After that time, the transactions will
appear in your account transaction history.
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If I encounter a problem, what information should I have ready
before contacting Sentry Credit Union?
In order for Sentry Credit Union
to assist you as efficiently as possible, try to have the
following information available when contacting us:
˚Date
and time of problem
˚Operating system of the computer
˚Browser type and version
˚A record of any error messages which occurred
˚A record of the steps you took up to the error
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